Termini e condizioni di vendita

DEAR CUSTOMER,

We inform you that the general conditions of sale set out below indicate the conditions and methods for proceeding with the online purchase on the site of Società Semplice Agricola ValGiò, hereinafter referred to as Seller, in compliance with the regulations in force for the protection of the consumer. You can buy the products of your interest in a safe, easy and convenient way. Therefore, we invite you to read and accept such conditions in order to proceed with the purchase.

I. SUBJECT

These general conditions of sale govern the sale of products marketed by the Seller to final consumers and to subjects who act for purposes related to the business activity.
These general conditions are effective from the date of acceptance of the same by the customer on the site. Such acceptance is valid for all purposes pursuant to art. 1341 of the Italian Civil Code.
The company reserves the right to modify these general conditions of sale at any time by posting them on the site.
Any contractual or extra-contractual liability on the part of the company for direct or indirect damages to persons and / or things caused by the non-acceptance, even partial, of an order, is excluded.

II. PURCHASE METHOD

The purchase of products takes place through access to the site and through the relative registration. For each of the products, a description containing the main characteristics of the same is available on the site. All purchase support information is intended as a simple generic information material.
The image accompanying the product description may not be fully representative of its characteristics, but may differ in color, size, and accessory products shown in the picture.
Correct receipt of the order is confirmed by the Seller through an automatic reply via e-mail, sent to the e-mail address supplied by the customer at the time of registration. This confirmation message will contain an “order number” to be used in the event of any communication with the company. The message will contain all the data entered by the customer who undertakes to verify their correctness and to promptly communicate any corrections to the company.
In the event of non-acceptance of the order, the Seller guarantees timely communication to the customer.

III. TERMS OF PAYMENT

All prices on the site are to be considered as retail prices and, therefore, inclusive of VAT.
Prices may vary without notice and the only correct price is the one indicated at the time of order confirmation.
On certain products that may be subject to price promotions, the Seller reserves the right to accept orders by reducing the quantity, subject to communication and acceptance by the customer. In case of non-acceptance from the customer, the order will be considered canceled.
In cases of purchase of goods with a “credit card” payment method, at the same time as the online transaction is concluded, the reference bank will authorize only the commitment of the amount relating to the purchase made. The amount relating to the goods dispatched, even partially, will actually be charged to the customer’s credit card only upon delivery of the ordered material to the courier.
For more information, or to receive support, you can directly contact the Seller or the Customer Support team via telephone number at the times indicated. In Italy, the cost of the call is 12 cents per minute from the landline and varies depending on the operator from the mobile phone.
The dispatch of the goods takes place only after the acceptance of the order and receipt of the credit.
In case of cancellation of the order, both by the customer and in case of non-acceptance of the same by the Seller, the order will be cancelled and the committed amount will be released (the release times depend exclusively on the banking system). Once the transaction is canceled, the Seller cannot be held responsible for any damage resulting from the release of the amount committed by the banking system.

The seller reserves the right to request to the customer additional documents proving ownership of the credit card. In the absence of such documentation, the Seller reserves the right not to accept the order.
The security of transactions is guaranteed by a data encryption system (SSL) and by direct, protected and certified connections.

IV. DELIVERY METHODS

For each order placed, the Seller issues a sales document for the material shipped. For the issue of the invoice, the information provided by the customer at the time of the order is valid. The customer can request a copy of the invoice or tax receipt within three months from the issue.
Delivery costs are charged to the customer and are indicated when placing the order.
No responsibility can be attributed to the Seller in case of delay in order fulfillment or delivery of the order. At the time of delivery, the customer is required to check:
– that the packaging is intact, neither damaged, nor wet, or otherwise altered;
– that the number of packages corresponds to what is indicated in the transport document.
Any damage to the product or packaging or the mismatch in the information must be immediately reported to the courier by putting WRITTEN CHECK RESERVE on the courier’s proof of delivery. Once the courier’s document is signed, the customer cannot make any objection about the external characteristics of what has been delivered.
In the event no collection of the material in stock at the courier’s warehouses within 5 working days due to repeated inability to deliver to the address indicated by the customer at the time of the order, the order will be canceled.

WITHDRAWAL & LEGAL WARRANTY

See “Right of Withdrawal”

See “Legal Guarantee”

APPLICABLE LAW

The sales contract between the customer and the Seller is concluded in Italy and governed by Italian law. Unless otherwise stated, the Italian law on the matter applies.
For the resolution of civil and criminal disputes arising from the conclusion of this distance sales contract, if the customer is a consumer, i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order a VAT number reference, the territorial jurisdiction is that of the reference court of his municipality of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of the Seller’s headquarters.

INFORMATION ON THE PROCESSING OF PERSONAL DATA

SUBJECT: information and request for consent pursuant to and for the purposes of articles 13, 23 and 26 of Italian Legislative Decree 30.6.2003 n. 196, relating to the protection of the processing of personal data.

The Seller informs you pursuant to and for the purposes of art. 13 of Legislative Decree 196/2003 that:

  • the aforementioned Legislative Decree provides for a series of obligations for those who carry out “treatments” (ie collection, registration, processing, storage, communication, dissemination, etc.) of personal data referring to other subjects, prescribing the duty to inform interested subjects on the rights that the law recognizes them and on the characteristics of data processing;

  • the processing of your personal data that will be requested and that will be communicated to us will be carried out on the Seller’s premises in compliance with the principles of necessity and relevance with the use of procedures, including computerized procedures, for legal and fiscal obligations for the execution of contractual obligations;

  • the data controller is the Seller. The data controller is domiciled for the purposes of the law at the headquarters of the same company. On the occasion of these treatments, the owner and the related officers may become aware of the data that will be processed in compliance with the obligations deriving from the privacy regulations and according to principles of correctness;

  • the processing will take place with manual and automated systems designed to store, manage and transmit the data, with logic strictly related to the purposes of the processing, based on the data in our possession and with your commitment to promptly notify us of any corrections, additions and / or updates;

  • excluding communications and dissemination carried out in execution of legal and contractual obligations, the data provided to the writer will be used only for legal obligations;

  • the nature of the provision is to be considered strictly necessary in relation to the purpose of the aforementioned treatments. The provision by you of the aforementioned data is essential for the exact fulfillment of the activities listed above;

  • any refusal makes it impossible to properly fulfill contractual and legal obligations, compromising the continuation of the relationship established between the parties;

  • at any time you can exercise your rights towards the data controller, pursuant to art. 7 of Legislative Decree 196/03, in particular to:
    – know the existence or not of personal data concerning you and their communication in an intelligible form;
    – be informed about the owner, about the purposes and methods of the processing and about any responsible person, about the subjects or categories of subjects to whom the personal data may be communicated;
    – obtain the updating, rectification or integration of data;
    – obtain the cancellation, transformation into anonymous form or blocking of the same;
    – oppose the processing of data for legitimate reasons, without prejudice to the limits established by law;
    – oppose the sending of advertising material or the carrying out of market research or commercial communication.

The full text of art. 7 of Legislative Decree 196/2003 relating to the rights of the consumer is available on the website of the Guarantor www.garanteprivacy.it.

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